Returns & Refunds

We love plants and we’d love you to love them too. We make every effort to bring you a plant that as closely as possible resembles the plant as it appears on our website in the size you have chosen – as with all living things there is some natural variation we feel is acceptable but have tried to mitigate this by working with the best suppliers we could find.

If you wish to return or reject an order or a particular item in your order, you can return the product with the delivery agent as and when its been delivered. The amount of the particular product/order will be refunded to you with in 20 working days (online payment).

If you happen to accept your order and later wish to change, exchange or return the plants, exoticplantsouq will offer no refund for the same. 

For issues beyond our control such as: airborne pests and diseases such as box blight, fungal leaf spot or aphids we cannot accept any responsibility beyond 7 days.