Privacy Policy

exoticplantsouq.ae operates as an affiliate platform that helps users discover products and forward support requests to the relevant merchant or supplier. We act as an intermediary only and do not process transactions, handle payments, or manage shipping and returns. This page explains how we handle your personal information when you use our site or contact us.

Information We Collect

When you use our site or get in touch, we may collect details you provide such as your name, email address, and any information included in your request. We also automatically collect basic browsing data, like pages visited and device type, to improve our platform.

How We Use Your Information

We use your information to respond to your inquiries, forward relevant requests to merchants or suppliers, and improve our site. We do not sell your personal data. Where applicable, we may use aggregated data for internal reporting.

Data Sharing

We may share your information with the merchant or supplier when forwarding your request (for example, a delivery query or return issue). We may also share with trusted service providers who help us operate the site, subject to confidentiality agreements.

Data Security

We take reasonable steps to protect your personal information. However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.

Your Rights

You may contact us to request access to, correction of, or deletion of your personal data. We will respond in accordance with applicable data protection practices.

Contact Us

For any privacy-related questions or to submit requests about orders, shipping, returns, or product issues, please reach us at contact@exoticplantsouq.ae. We will assist by forwarding your request to the appropriate merchant or supplier. Actual outcomes, response times, refunds, and delivery schedules depend on the merchant or supplier’s policies and the specifics of your case.

Disclaimer: exoticplantsouq.ae is an affiliate decision‑support platform and intermediary, not the merchant of record. Merchant or supplier terms, availability, delivery conditions, and warranty policies apply where relevant. Delivery, returns, warranties, and order fulfillment are typically handled by the merchant or supplier, not by exoticplantsouq.ae.