Returns Policy

We act as an intermediary that helps you find information and forwards support requests to the relevant merchant or supplier. Delivery, returns, warranties, and order fulfilment are typically handled by the merchant or supplier, not by exoticplantsouq.ae. If you have a return-related concern, we can forward your request to the appropriate party.

Our Intermediary Role

We do not process returns, issue refunds, or manage replacements. The merchant or supplier you purchased from is responsible for handling returns, and their policies will apply. We can assist by forwarding your request to them through our support channel.

How to Request Return Assistance

• Email us at contact@exoticplantsouq.ae with details of your issue, such as the order number, product name, and reason for return.
• We will forward your request to the relevant merchant or supplier for their review.
• Outcome, response times, refunds, and replacements depend on the merchant or supplier and the specific case.

Important Information

exoticplantsouq.ae is an affiliate decision-support platform and intermediary, not the merchant of record. Merchant or supplier terms, availability, delivery conditions, and warranty policies apply where relevant. Returns are handled by the merchant or supplier. We can forward return-related requests to the appropriate party via contact@exoticplantsouq.ae.